» Defects & Warranty Policy
» How do I make a warranty claim?
Defects & Warranty Policy
At times there will be products that fail due to a manufacturer defect. Teague Custom Marine Inc. honors all warranties provided by the individual manufacturers. Generally, warranties cover defects in materials and workmanship. Damage from unintended style of use, abuse, neglect, accidents, driver error and racing are not covered under any warranty. It is at the sole discretion of the manufacturer to repair or replace defective merchandise. Labor and shipping are not covered under any warranty and are the responsibility of the customer.
Teague Custom Marine Inc. will extend to its customers most manufacturers’ warranty on merchandise we sell. Otherwise we make no warranty, express or implied, as to the reliability or dependability of any particular product(s) or merchandise purchased from our catalog, website, advertising and/or store site.
Teague Custom Marine Inc. shall not be responsible for the improper use of the products sold and the customer is urged to exercise caution and take all necessary safety measures in using and installing the merchandise.
How do I make a warranty claim?
To make a warranty claim please follow these steps:
Call Teague Custom Marine Inc. Customer Service at (661) 295-7000. Let us know the Teague Custom Marine Inc. catalog part number, Order number, and the specific defect.
We will check the Order history to confirm the date the item was purchased and determine if the item is still under the manufacturers’ warranty time limit.
Teague Custom Marine Inc. will assign a Warranty RMA (Return Merchandise Authorization) number.
Prepare a brief description of the defect. Remember that this is necessary for the manufacturer to evaluate the damage and determine the best course of action. (Repair/ Replace / Return).
Pack your return in a sturdy shipping carton using indestructible packing tape. Please do not ship the item in the original retail box as they were not designed for the stresses of shipping.
Send your return to:
Teague Custom Marine Inc.
Attn: TCM Warranty Returns (your order #)
28115 Avenue Stanford
Valencia, CA 91355
Make sure to keep a record of the returning shipment. Teague Custom Marine Inc. cannot be responsible for the returned items until we have signed for the packages.