Shipping

» Product Availability
» How do you handle backorders?
» When is your shipping cut-off time?
» How long before I receive my order
» Custom Parts
» Special Orders

Product Availability

All products are subject to availability and prior sale. When Teague Custom Marine Inc. offers deals on “Closeout” or “Hot Special” items please note that such items sell out very fast and are sometimes not replaceable. Place your order early so you’re not disappointed.

How do you handle backorders?

At times demand for a product will exceed our on shelf inventory level. This will create a backorder for the product. Our buyers are constantly monitoring our inventory and working to re-stock those items. Please note the stock status of the items you ordered on your email order confirmation. Orders are not charged until the item ships, so any backorder will not be charged to your card.

Teague Custom Marine Inc. will inform customer of any backordered items. Orders will ship regardless of any pending back orders. Items on backorder will stay on order until order is filled or customer cancels balance of order.

If you have ordered an item that becomes discontinued either by the manufacturer or Teague Custom Marine Inc., it will be cancelled from your order. We will notify you via email or telephone of the adjustment to your order. Customers are responsible for the total amount of freight due at time of shipping backordered parts.

When is your shipping cut-off time?

Next day and 2-Day orders received by us before 12:00 Noon PST are shipped the same business day. Shipping takes place Monday-Friday; shipping is closed on the weekends. Ground UPS shipments ship out within 24-48 hours. If you received our order confirmation email Monday – Friday, before 12:00 Noon PST, your order will be shipped the same day we received it. If the order has a backordered item on it and you would like the order to ship, please call Customer Service at (661) 295-7000. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.
Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone numbers and e-mail address.
If you are paying by personal check, please allow seven to ten days for bank processing or the time it takes for your funds to become available.

How long before I receive my order?

Teague Custom Marine Inc. uses UPS, Federal Express or Yellow Transportation for all lower 48 U.S. state deliveries. All International shipments ship via International UPS.
UPS Ground - 2 to 7 business days for delivery.
Deliveries are made Monday through Friday, weekends don’t count.
UPS Express - Next Day (by 3:00 PM), 2-Day and 3-Day (4:30 PM non-residential / 7:00 PM residential).
Saturday deliveries are available at extra cost only for Next Day packages shipped on Friday.
Please make a note: All UPS Express shipments require a signature. We ship using this method to insure that your order is delivered securely. If you want your order delivered without a signature, please contact UPS (1-800-PICK-UPS) prior to shipment. They will let you know of the process to set that up.

Custom Parts

If you are ordering a custom part please note that all custom ordered parts must be ordered through Teague Custom Marine Inc. Parts dept. by telephone at (661) 295-7000. All custom parts orders must be accompanied with a work order and drawing, stating all proper measurements and dimensions. Customer will be financially responsible for any and all modifications after completion of part(s). Please allow 3-7 business days to process custom order items unless otherwise notified. Please give us a call at (661) 295-7000 for any other questions in regards to your custom order.

Special Orders

All special order parts not listed on this website, must be ordered by telephone only at Teague Custom Marine Inc. Parts Dept. (661) 295-7000. Special parts may be able to be drop-shipped from manufacturers if available. Allow 3-7 business days to process special order items. Please give us a call at (661) 295-7000 for any other questions in regards to special orders.